09/06/2008

Hola

I would like to thank you for the hospitality at the Viva Mallorca during our recent stay.  This was our second trip having stayed with you at a similar time last year at the same hotel.  As was the experience last year, the standards of service were excellent, everyone we met was extremely professional, the cleanliness was of a very high standard and the entertainment for the children was very well managed.

The hotel had made a number of improvements from last year with the new children’s pool, new football / tennis area and an improved children’s play area.  If the kids are happy then we all enjoy ourselves that little bit more!!!!

Two minor points for further improvement:

1. Could you please add a few English Channels to the TV selection most importantly an English cartoons channel and possibly CBBC (Children’s BBC) or CITV any way a couple of English language children’s channels.  Also may be Sky Sports News or Euro Sport in English and another News Channel.  This would just allow a little more relaxation in the rooms and especially keeping the Children entertained whilst everyone is getting ready to go out, etc.  I did make this point last year so I don’t know if it is too expensive or difficult to arrange ?
2. May be add a British Entertainer into the mix to provide a better balance to the team.

Any way it was an excellent break if only the weather had been a little better, but I don’t think this is within your powers ????

Best Regards.

M.

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